FAQ

Creating your Pacific Spins Casino account is quick and straightforward. Start by clicking the "Sign Up" button on our homepage, then fill out the registration form with your basic information including name, email address, date of birth, and contact details. Make sure to use accurate information as this will be verified during the account verification process.Choose a strong password that combines letters, numbers, and special characters to keep your account secure. You'll also need to select your preferred currency from our available options including USD, AUD, Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. During registration, you can enter any applicable bonus codes to claim welcome offers.After submitting your registration, check your email for a verification message from Pacific Spins. Click the verification link to activate your account. This step is essential for accessing all casino features and ensures the security of your account. Once verified, you can log in and start playing immediately, or make your first deposit to claim welcome bonuses.The entire process typically takes just a few minutes, and our customer support team at support@pacificspins.com is available to help if you encounter any issues during registration.

Pacific Spins Casino offers several exciting welcome bonuses designed to boost your gaming experience from day one. Our most popular option is the 150% No Rules bonus, which matches your first deposit of $20 or more with a 150% bonus and has no maximum cashout restrictions, giving you complete freedom with your winnings.For players seeking maximum bonus value, we offer up to 1111% match bonuses with a minimum $20 deposit. This incredible offer includes a 27x multiplier on your bonus funds, providing substantial extra playing power for your favorite Real Time Gaming slots and table games.New players can also claim our $100 Welcome Free Chip, which provides $100 in bonus funds without requiring a deposit. This no deposit bonus has a maximum cashout of $100 and includes a 20x wagering requirement, making it perfect for testing our games risk-free.Each welcome bonus has specific terms and conditions, including eligible games and wagering requirements. Slots and Keno contribute 100% toward wagering, while table games have varying contribution rates. Make sure to read the full bonus terms before claiming to understand how to maximize your bonus potential and successfully complete any playthrough requirements.

Pacific Spins Casino regularly offers exciting no deposit bonus codes that let you play without risking your own money. Currently, we're featuring the December No Deposit Free Chip with code DEC120-LCB, giving you $75 in bonus funds with just 15x wagering requirements and a $75 maximum cashout. This promotion runs until December 31, 2025.We also offer 150 free spins on Sweet 16 Blast! XMAS Edition using code 150SWEETFS. These free spins come with only 5x wagering requirements and a $50 maximum cashout, making them one of our most player-friendly offers. The same terms apply to our 3x Wow Wheels promotion using code 3XNDBWW.To claim these no deposit bonuses, simply register your account, verify your email address, then enter the bonus code in the cashier section. No deposit is required, but you must complete the wagering requirements before withdrawing any winnings. These codes are available to players in the USA, Canada (excluding Ontario), Italy, Sweden, Norway, and New Zealand.Keep in mind that no deposit bonuses are designed to let you experience our games and potentially win real money without financial risk. Always check the expiration dates and terms for each code, as offers change regularly and may have specific game restrictions or maximum bet limits during play.

Pacific Spins Casino supports a comprehensive range of payment methods to accommodate players' preferences. For traditional banking, we accept Visa and MasterCard credit and debit cards, plus Interac for Canadian players. These methods offer familiar, secure transactions with instant deposits and reliable processing.Cryptocurrency options include Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and DogeCoin (DOGE). Crypto payments provide enhanced privacy, faster processing times, and often lower fees compared to traditional banking methods. Cryptocurrency withdrawals are typically processed much faster than conventional payment methods.Deposit processing is usually instant regardless of your chosen method, allowing you to start playing immediately after funding your account. Withdrawal times vary by payment method, with cryptocurrency typically offering the fastest payouts, often within 24 hours. Traditional banking methods may take 3-7 business days depending on your bank's processing times.All payment methods use advanced encryption and security protocols to protect your financial information. Minimum deposit amounts start at $20 for most bonuses, while withdrawal minimums and maximums vary by payment method. Check the banking section of your account for specific limits and processing times for your preferred payment method.

Wagering requirements determine how much you must play through bonus funds before withdrawing winnings. At Pacific Spins Casino, these requirements vary by promotion but are clearly stated in each bonus's terms and conditions. For example, our December Free Chip requires 15x wagering, meaning you must wager $1,125 total on a $75 bonus before cashing out.Different games contribute varying percentages toward meeting wagering requirements. Slots and Keno count 100% of each bet, making them the most efficient choice for clearing bonuses. Table games have lower contribution rates: Roulette and Three Card Poker contribute 50%, Baccarat contributes 25%, Video Poker contributes 10%, and Blackjack contributes only 5%. Live casino games don't contribute at all.During bonus play, there's a maximum bet limit of $10 per spin or hand to prevent bonus abuse. Exceeding this limit may void your bonus and any associated winnings. Your account tracks wagering progress in real-time, so you can monitor how close you are to completing requirements.Pacific Spins uses a "sticky bonus" system, meaning bonus funds remain in your account until wagering is complete. Once you finish the playthrough requirements, only the winnings transfer to your withdrawable cash balance. This system ensures fair play while giving you the chance to build substantial winnings from bonus funds.

Pacific Spins Casino is fully optimized for mobile gaming, allowing you to enjoy your favorite slots and table games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices through your mobile browser—no app download required. Simply visit our website on your mobile device and log in to access the complete gaming experience.The mobile interface maintains all desktop functionality, including account management, deposits, withdrawals, and bonus claims. Games are specifically optimized for touch screens with intuitive controls and responsive design that adapts to different screen sizes. You can play Real Time Gaming slots, table games, and video poker with the same high-quality graphics and smooth gameplay you expect from desktop play.Mobile deposits and withdrawals work exactly like desktop transactions, with the same payment methods and processing times. Your account syncs automatically between devices, so you can start a gaming session on desktop and continue on mobile without missing a beat. Bonus progress, account balances, and game history remain consistent across all platforms.Customer support is also available through mobile, with email support at support@pacificspins.com accessible from any device. Whether you're at home or on the go, Pacific Spins Casino delivers a premium mobile gaming experience that never compromises on quality or functionality.

Pacific Spins Casino features an extensive library of games powered exclusively by Real Time Gaming (RTG), one of the industry's most respected software providers. RTG is renowned for creating high-quality slots with engaging themes, innovative features, and fair gameplay mechanics that have entertained players for over two decades.Our slot collection includes classic three-reel games, modern video slots with multiple paylines, and progressive jackpot games offering life-changing prizes. Popular titles feature diverse themes from ancient civilizations and mythology to modern adventures and seasonal celebrations. Many slots include bonus rounds, free spins features, and multipliers that can significantly boost your winnings.Table game options include multiple variants of blackjack, roulette, baccarat, and video poker. These games feature realistic graphics, smooth gameplay, and various betting limits to accommodate both casual players and high rollers. RTG's table games use certified random number generators to ensure fair outcomes on every hand or spin.Specialty games like Keno add variety to your gaming experience with different play styles and winning opportunities. All games are regularly tested for fairness and randomness by independent auditing companies. RTG's reputation for reliability and player-friendly features makes them an excellent choice for both new and experienced casino players.

Pacific Spins Casino operates under proper licensing and regulation to ensure player protection and fair gaming practices. Our licensing information is available in the footer of our website, providing transparency about our regulatory oversight and compliance standards. Licensed casinos must meet strict requirements for game fairness, financial security, and responsible gambling practices.We use certified Random Number Generators (RNGs) for all games, ensuring that every spin, card deal, and dice roll is completely random and fair. Independent testing laboratories regularly audit our games and systems to verify compliance with industry standards. These audits confirm that our games operate with the published return-to-player (RTP) percentages and maintain fair odds.Player funds are kept separate from operational funds through segregated accounts, protecting your deposits and winnings even in unlikely business scenarios. Our financial processes undergo regular audits to ensure compliance with anti-money laundering regulations and player protection standards.Licensing also requires us to implement responsible gambling tools and procedures to help players maintain control over their gaming activities. This includes deposit limits, session time limits, and self-exclusion options. Our licensing ensures that Pacific Spins Casino operates with integrity, transparency, and commitment to player welfare while providing an entertaining and secure gaming environment.

Account verification at Pacific Spins Casino is a standard security procedure required by licensing regulations to prevent fraud and ensure player protection. The Know Your Customer (KYC) process typically begins when you make your first withdrawal request, though we may request verification earlier in some cases.You'll need to provide several documents to complete verification. Identity verification requires a government-issued photo ID such as a driver's license, passport, or state ID card. Address verification needs a recent utility bill, bank statement, or official mail dated within the last 90 days that clearly shows your name and address matching your account information.If you used a credit or debit card for deposits, you'll need to provide images of the front and back of the card. For security, you can cover the middle digits of the card number, leaving only the first four and last four digits visible. The cardholder name and expiration date must be clearly visible.Upload documents through your account's verification section or email them to support@pacificspins.com. Our team reviews submissions promptly, usually within 24-48 hours. Once verified, your account receives full access to all features including faster withdrawal processing. Keep documents clear and legible to avoid delays in the verification process.

Most technical issues at Pacific Spins Casino can be resolved with simple troubleshooting steps. If games aren't loading properly, start by clearing your browser's cache and cookies, then refresh the page. Outdated browser data often causes loading problems, and clearing it usually resolves the issue immediately.Ensure your internet connection is stable and fast enough for online gaming. Slow or intermittent connections can cause games to freeze, disconnect, or load incompletely. If you're on Wi-Fi, try moving closer to your router or switching to a wired connection for more reliable performance.Browser compatibility is crucial for optimal gaming experience. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge. Disable browser extensions or ad blockers that might interfere with game loading, as these can sometimes block essential game files or scripts.For mobile issues, ensure your device has sufficient storage space and memory available. Close other apps running in the background to free up resources for gaming. If problems persist, try accessing the casino from a different device or browser to determine if the issue is device-specific.If these steps don't resolve your technical problems, contact our support team at support@pacificspins.com with details about your device, browser, and the specific issue you're experiencing. Our technical support team can provide personalized assistance to get you back to gaming quickly.

Pacific Spins Casino is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activities. We offer several self-management options that you can access through your account settings or by contacting customer support.Deposit limits allow you to set daily, weekly, or monthly maximum amounts you can deposit into your account. Once set, these limits cannot be increased immediately—there's typically a cooling-off period to prevent impulsive decisions. You can decrease limits at any time, and they'll take effect immediately to help you stay within your budget.Session time limits help you manage how long you spend playing by automatically logging you out after a predetermined time period. This tool is particularly useful for maintaining a healthy balance between gaming and other activities. You'll receive warnings as your session time approaches the limit you've set.Self-exclusion options range from temporary breaks to permanent account closure. Temporary exclusions can last from 24 hours to several months, during which you cannot access your account or receive promotional materials. Permanent self-exclusion requires contacting customer support and results in permanent account closure.If you're concerned about your gambling habits, we provide links to professional organizations like the National Council on Problem Gambling and Gamblers Anonymous. These resources offer confidential support, counseling services, and additional tools for managing gambling-related concerns.

Pacific Spins Casino employs industry-leading security measures to protect your personal and financial information. All data transmission between your device and our servers uses advanced SSL (Secure Socket Layer) encryption, the same technology used by major banks and financial institutions. This encryption ensures that sensitive information like passwords, credit card numbers, and personal details cannot be intercepted by unauthorized parties.Our servers are protected by multiple layers of security including firewalls, intrusion detection systems, and 24/7 monitoring. We store player data in secure, segregated databases with restricted access limited to authorized personnel only. Regular security audits and penetration testing ensure our systems remain protected against emerging threats.Financial transactions receive additional protection through secure payment processors and compliance with Payment Card Industry (PCI) standards. We never store complete credit card information on our servers, and cryptocurrency transactions benefit from blockchain technology's inherent security features.Your account is protected by secure login procedures, and we recommend using strong, unique passwords and enabling any available two-factor authentication. We monitor accounts for suspicious activity and will alert you to any unusual login attempts or transactions. Our privacy policy clearly outlines how we collect, use, and protect your information, ensuring transparency about our data handling practices.Regular security updates and staff training ensure that Pacific Spins Casino maintains the highest standards of data protection, giving you confidence that your information remains safe and secure at all times.

Pacific Spins Casino provides dedicated customer support to assist with any questions or concerns about your gaming experience. Our primary support channel is email at support@pacificspins.com, where our knowledgeable team handles everything from account questions and technical issues to bonus inquiries and withdrawal assistance.When contacting support, include relevant details about your issue such as your username, the specific problem you're experiencing, and any error messages you've encountered. This information helps our team provide faster, more accurate assistance. For bonus-related questions, mention the specific promotion name or code you're asking about.Our support team typically responds to emails within 24 hours, often much faster during business hours. For urgent account security issues like suspected unauthorized access, mark your email as high priority and include "URGENT" in the subject line to ensure immediate attention.While email is our primary support method, you can also find helpful information in our FAQ section and terms and conditions pages. Many common questions about bonuses, payments, and account management are answered in these resources, providing immediate assistance without waiting for email responses.Our support team is trained to handle all aspects of your Pacific Spins Casino experience professionally and efficiently. Whether you need help with your first deposit, understanding bonus terms, or resolving technical issues, we're committed to providing the assistance you need to enjoy seamless gaming.